1. Returns Eligibility

You may return most new, unopened non-perishable items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

• Items must be unused and in original packaging.
• Perishable goods (fresh food, frozen items) cannot be returned unless faulty.
• Proof of purchase is required.

2. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact our customer support within 24 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund including delivery charges.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Log in to your account and go to "My Orders".
2. Select the order containing the item you wish to return.
3. Click on "Request Return" and follow the instructions.
4. Alternatively, contact our support team at info@9jafoods.com with your order number.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.